At South Cliff Holiday Park, we are committed to providing an exceptional visitor experience. Your feedback is invaluable in helping us enhance our offerings and ensure every visit is memorable.
Feedback from our visitors is essential. It gives you the opportunity to have your say on how we are performing, and how we can improve your visitor experience.
We asked our visitors to rate on a scale of 0-10 "How likely are you to recommend us?"
Each year, the Destination Services team ask visitors for feedback on their experience at South Cliff Holiday Park. The results help us measure how well we are meeting our service standards and where we can improve.
The table below shows how we performed against each of our Charter Standards.
| Charter Standards | South Cliff 2025 | Target 2026 |
|---|---|---|
| Our staff will be knowledgeable and helpful, providing a prompt and personal service, respecting all and make customers and visitors feel welcome | 93% | 94% |
| Our venues will be managed in a sustainable way and checked daily to ensure they are clean and safe to use | 91% | 92% |
| Publish up-to-date and accurate information, maintaining a booking system that is convenient to our customers | 89% | 90% |
| Make prices competitive and fair to ensure value for money | 87% | 89% |
| Overall score: | 90% | 91% |
Your voice inspires action! Here are some changes we’ve made based on your feedback:
You Said:
My Daughter is deaf, it would be lovely if you could display sign language boards in your play areas, like we have in our local park.
We Did:
Both our play areas now have sign language signs, for children and adults to learn basic skills, such as saying and recognising 'help' and 'thank you'. We hope this will aid children of all abilities to play and interact together.
You Said:
The gravel pitches should be gravel all the way to the roadside, you get stuck on the grass getting onto the pitch in wet conditions.
We Did:
Thanks to your feedback we have extended all our gravel hardstanding touring pitches to the roadside to provide easier access.
You Said:
The showerheads in the toilet blocks do not stay on long enough.
We Did:
We have replaced all the showerheads to a rain effect nozzle to allow for a much steadier flow.
Here’s what our visitors are saying about their experiences:
Read these fun facts about some of our visitor statistics from 2025!
From 1st April 2025 to 31st March 2026 we have taken a total of 10460 bookings for our touring site and hire accommodation! That’s a huge 29,446 number of guests and 2932 furry friends having fun on our holiday park!
Between 1st April 2025 and 31st March 2026, we washed an incredible 14,000 sets of bedding — that’s a whopping 25,826.40 metres of laundry! Did you know that amount is equivalent to 78 Eiffel Towers stacked on top of each other! That’s a very tall pile of washing!
Our grounds team on average walk 21 million steps per year! That is the equivalent of climbing Mount Everest around 45 times in vertical height. That’s some seriously elevated groundskeeping to keep our site looking great!
We’re dedicated to providing a welcoming, safe, and enjoyable experience for all. You can read our Customer Charter on the East Riding Culture and Leisure website to learn about our commitment to quality, accessibility, and continuous improvement.
