Please note that, unless stated otherwise, the holiday information and conditions of booking detailed here apply to any bookings with South Cliff Holiday Park, Pioneer Road, Wilsthorpe, Bridlington YO15 3QN.
Please call if you are unsure of anything within these Terms and Conditions. All bookings are subject to acceptance of these Terms and Conditions and to availability.
Booking
How to secure your bookings / making changes:
To confirm a booking, simply make a non‑refundable deposit of:
- £75 for Holiday Home, Lodge, Shepherd Hut and Camping Pod accommodation
- £20 for Touring / Camping Pitches
The remaining balance is payable 56 days before the holiday commencement date.
Payments not received by the due date will result in cancellation.
The total charge for the goods and services comprising your holiday will be clearly shown in your booking confirmation invoice. Please check that your holiday booking details are correct.
Only the lead member named on the booking may make any alterations or amendments.
Changes within 48 hours of receiving your confirmation invoice can be made without charge. After this period, a £10 amendment fee per change will apply.
Please note: Promotional holidays cannot be changed and are non‑refundable.
Special requirements:
If you have any special requirements regarding accommodation or pitch, please advise us at the time of booking. We will endeavour to meet requests but this cannot be guaranteed and is not a condition of booking.
Cancellation of your holiday:
We regret that we cannot give refunds for accident or breakdown on your journey, or for holidays cut short after arrival for any reason. It is strongly recommended that you obtain cancellation insurance to protect your deposit and the balance of payment in the event of cancellation or these eventualities.
If you must cancel due to death, illness, injury or redundancy to you or any member of your party, after you have booked and before the start of your holiday, we will refund/credit your money paid as follows:
- Written notice must be received before your arrival date
- Refund issued less an administration fee:
- £20 for Touring / Camping Pitches
- £75 for Holiday Homes, Lodges and Glamping Units
All cancellations must be accompanied by evidence:
- Sickness — doctor’s sick note
- Redundancy — employer’s notification
- Hospitalisation — doctor’s certificate with admission dates
- Jury Service — court notification
- Bereavement — death certificate
Cancellation policy excludes all promotional bookings where no refund will be given.
Management’s decision is final.
Other Guest Restrictions:
We pride ourselves on being a family orientated park. Our aim is to achieve a friendly, family atmosphere for all guests, we reserve the right to refuse or cancel bookings (without refund) from:
- Persons under the age of 18
- All adult groups including hen/stag parties or any other groups that cause a nuisance to other guests
- Anyone who is behaving abusively to our team members, either before or during the holiday.
We don’t knowingly allow any guest to visit our park who has entry on a criminal register (including the sex offenders register, subject to the notification requirements of the Sexual Offences Act 2003 or is subject to a risk of sexual harm order or child abduction notice. If this information is not disclosed to us, we reserve the right to cancel your booking and require that you leave the park with immediate effect without refund.
If we make any alterations to your booking:
We try very hard to provide all facilities as advertised in our brochure and on our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you as soon as possible, and give you the options in the section entitled ‘If we cancel your booking’.
If we cancel your booking:
We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options:
a) accept the alternative arrangements as notified to you
b) choose another available break from us at the advertised price
c) cancel your holiday with a full refund of any money you have paid
We do not pay compensation in circumstances where we have to cancel your booking including those arising from *force majeure.
Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
Arrival and departure times
Holiday home and lodge accommodation:
Your accommodation is available on your holiday start date, the time that your accommodation is available from is dependent on the grade of holiday home or lodge that you have booked:
- Premier & Lodge: available from 2pm
- Deluxe: from 3pm
- Standard: from 4pm
You are welcome to use the park facilities on the day of your arrival until your accommodation is ready (subject to seasonal opening time variations).
Touring and camping pitches:
- Arrival from 12pm
- Departure by 11am
Late departure (up to 5pm) may be available for a small charge, subject to availability. Please check with the Welcome Centre on your departure day before 11am
Glamping units:
Camping Cabins and Shepherd Huts available from 2pm.
Departure by 9:30am.
Late arrivals:
Arrivals after 5pm must notify Reception to allow access (up to 10pm).
Unclaimed accommodation by 10am the following day will be treated as cancelled.
If you expect to arrive after 5pm on the arrival day, please let the Reception Team know, this will allow us to make arrangements for your arrival up to 10pm. Unless notified in advance, you must claim your self-catering accommodation/pitch by 10am the following day of your original holiday check-in date, or we will treat your booking as cancelled.
Vehicles and parking
- Only one car per pitch is permitted through the barriers. All other vehicles must remain in one of the designated car parks.
- Holidaymakers are not permitted to bring flat-bed trucks onto the Park.
- Jet Ski’s and Boats are not permitted on the Park.
- The use of Drones and such equipment are prohibited on the Park.
- The use of E-Scooters, Hoverboards, Segway and powered transporters (not including mobility scooters) are not permitted on the park.
- For those guests who have electric vehicles, public charging points are provided at the Welcome Centre car park, these are provided on a first -come, first-served basis. Please do not use your pitch or holiday home to charge your vehicles.
Dogs
A maximum of 2 dogs per pitch. Owners are responsible for the behaviour of their dogs.
We do not permit any dog listed on the Dangerous dogs Act 1991 onto the park.
All dogs must be kept on a short lead whilst on park. Dogs should be exercised off the park or designated dog walking areas. Owners must ensure that their dogs do not foul the park and are responsible for cleaning up after them.
If it is deemed that the dog is causing a nuisance or disturbance to others, their owner will be asked to remove the dog from the site.
With the exception of assistance dogs, dogs are not permitted in the toilet blocks, holiday homes, lodges, shepherd huts or camping pods.
Dogs are not to be left unattended at any time. Dogs on ground stake tethers must not be left unattended at any time.
Use of your holiday home, touring and camping pitches,
camping cabins and shepherd huts:
Only those people listed on the booking can occupy your accommodation and use the facilities of the park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made. If you have any friends who wish to visit you while you are staying with us, please see the Reception Team.
Smoking, Drugs, Fireworks and Offensive Weapons:
It is illegal to smoke inside enclosed public buildings in England, Scotland and Wales. Outside smoking areas will be provided. We ask holidaymakers to refrain from smoking in the accommodation. We cannot guarantee smoke free accommodation or any holiday home to be free from allergens. Please note, assistance dogs may have been in hire caravans. We have zero tolerance approach on illegal drugs, firearms, fireworks and offensive weapons. If you take illegal drugs or any other illegal substance or are in possession of a firearm or offensive weapon, we will ask you to leave the park without refund.
Damage to accommodation:
We hope you don’t have any mishaps whilst you are with us, we understand accidents can happen and we would like you to report these at the time. However, if your accommodation is damaged, we have the right to recover this form you, including any extra cleaning costs. This may result in your prohibition from making future bookings.
If you leave something behind:
Please let us know as soon as you realise, we will do all we can to find it, but we are not liable if this isn’t possible. If it is found, we will keep it for one month before it is disposed of.
Pitching your unit:
Your designated pitching area includes space for one tourer, motorhome, campervan, trailer tent or tent. Your unit guide ropes, awning and motor vehicle must fit within your pitch area. We do not allow tourers/motorhomes/campervans to use pup tents. Gazebos / event shelters are permitted at management discretion. Double sleeping units on one pitch are not permitted. Whilst we provide a grassed area space for all awnings, we do not recommend they are used for sleeping arrangements.
Unreasonable behaviour:
For the convenience of our guests, we reserve the right to terminate the party’sholiday without compensation or refund, where the unreasonable behaviour of the persons in the holiday party might impair the enjoyment, comfort or health of other guests, our team members or staff. This may include but is not limited to verbal or physical abuse, and will be up to the management’s discretion.
Fire Safety
- In the interest of safety, no fires or fire pits permitted to be lit on the Park under any circumstances
- Controlled gas barbeques and small barbeques raised off the grass are permitted.
Guidance is available from the site management.
If you need to complain:
We hope you have a fantastic holiday and we will do everything we can to make this happen, however if something does go wrong, here’s what you need to do:
If there is something wrong with your accommodation or holiday, please contact the Welcome Centre in the first instance so that we can endeavour to put things right.
If your holiday is over and you are still unhappy you must email us within 5 working days of your departure. Please make sure you include your booking reference and your contact details.
We will review and investigate your complaint within 10 working days.
Questions:
All questions can be made to South Cliff Holiday Park by:
Phone: (01262) 411699
Email:
